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Monthly Archives: January 2018

"We're The Shop That Cares!" - An Open Letter

  We are the best automotive repair shop in Queens, New York. Bold statement? If you are raising your eyebrows hopefully I can explain.   As an owner of a small business and an automotive repair shop, I often ponder on what makes our shop different from the rest. I'm not talking about what features we offer and we do offer a great many features such as our nationwide 3 year / 36,000 mile warranty and ASE certified technicians. These are certainly a benefit to our clients however its definitely not enough put us head and shoulders above other shops. It has been a struggle to put into words on exactly why we are the best auto repair shop but it recently dawned on me after being a "customer". In the last 12 months, I have been in need of various tradesmen from Contractors, Carpenters, Electricians, Plumbers and the list goes on. Time and time again what I have experienced was a varying degree of lack of customer service to flat out indiffe ... read more

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